About DLJ Pest Control
DLJ Pest Control provides residential and commercial pest management services throughout Northeast Ohio. The company serves a diverse customer base that includes homeowners, apartment communities, healthcare facilities, warehouses, office buildings, and retail properties. As the business continues to expand, DLJ Pest Control is investing in data-driven decision-making to improve operational efficiency, customer satisfaction, workforce planning, and long-term growth.
To support these efforts, the company is seeking a Pest Management Data Analyst to transform operational data into actionable business insights.
Position Overview
The Pest Management Data Analyst is responsible for collecting, organizing, analyzing, and interpreting data generated across the company's operations. This role helps leadership teams make informed decisions regarding route efficiency, customer retention, service quality, technician productivity, staffing requirements, and business performance.
Unlike customer-facing, field-based, sales, or management positions, this role focuses on business intelligence and operational analytics. The successful candidate will work with data from scheduling systems, service records, customer accounts, financial reports, and operational performance metrics to identify trends and opportunities for improvement.
This position requires strong analytical capabilities, attention to detail, and the ability to communicate findings to both technical and non-technical audiences.
What Makes This Role Different
Most pest control jobs focus on inspections, treatments, customer service, compliance, training, or operational supervision. The Pest Management Data Analyst supports the business from a completely different perspective.
Rather than directly managing people or servicing customers, this position evaluates information that helps the organization make smarter decisions. Success is measured by the quality of analysis, accuracy of reporting, and the value of insights delivered to leadership teams.
This role is ideal for individuals who enjoy working with data, identifying trends, solving business problems, and supporting strategic decision-making.
Key Responsibilities
- Analyze operational performance data across service departments.
- Develop recurring reports for management teams.
- Monitor key business metrics and identify significant trends.
- Evaluate route efficiency and technician productivity patterns.
- Analyze customer retention and account longevity data.
- Track service frequency, callback rates, and recurring service issues.
- Create dashboards that provide visibility into operational performance.
- Assist with forecasting staffing and workload requirements.
- Review seasonal demand patterns and business fluctuations.
- Support budgeting and resource planning initiatives.
- Identify opportunities to improve operational efficiency.
- Analyze customer acquisition and retention metrics.
- Monitor service completion and scheduling performance data.
- Collaborate with department leaders to define reporting requirements.
- Validate data accuracy across multiple business systems.
- Prepare presentations and summary reports for leadership meetings.
- Assist with performance benchmarking initiatives.
- Support special projects involving business process improvement.
- Maintain documentation related to reporting methodologies and data sources.
Work Environment
This position is primarily office-based and works closely with leadership, operations, finance, customer service, and administrative teams.
Most responsibilities are performed using reporting platforms, spreadsheets, business software systems, and analytical tools. Periodic visits to field operations may occur to improve understanding of operational workflows and service processes.
The typical schedule is Monday through Friday during normal business hours. Occasional flexibility may be required during reporting periods, budgeting cycles, or major business initiatives.
The role requires regular collaboration with employees across multiple departments.
Required Qualifications
- Minimum of three years of experience in data analysis, business analysis, operations analysis, or a related field.
- Strong analytical and problem-solving skills.
- Advanced proficiency with Microsoft Excel.
- Experience working with large datasets.
- Ability to interpret data and communicate findings clearly.
- Strong organizational and time-management abilities.
- Excellent written and verbal communication skills.
- Ability to work independently and manage multiple projects.
- High attention to detail and commitment to data accuracy.
Preferred Qualifications
- Experience working in a field service, logistics, home services, or route-based business.
- Knowledge of business intelligence tools and reporting platforms.
- Experience creating dashboards and performance scorecards.
- Familiarity with customer relationship management systems.
- Associate's or bachelor's degree in business analytics, statistics, economics, mathematics, information systems, or a related discipline.
- Experience supporting operational improvement initiatives.
- Understanding of forecasting and trend analysis methodologies.
Performance Measurements
Performance in this position will be evaluated using business intelligence and reporting metrics, including:
- Accuracy of analytical reports.
- Timeliness of recurring reporting deliverables.
- Quality and usability of dashboards.
- Identification of actionable business insights.
- Adoption of reporting tools by department leaders.
- Reduction of data inconsistencies and reporting errors.
- Effectiveness of forecasting models.
- Contribution to operational improvement initiatives.
- Stakeholder satisfaction with analytical support.
- Successful completion of strategic reporting projects.
- Improvement in organizational visibility of key performance indicators.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan with company match
- Paid vacation
- Paid holidays
- Paid sick leave
- Life insurance coverage
- Employee assistance program
- Professional development support
- Continuing education reimbursement
- Performance-based bonus opportunities
- Hybrid work flexibility after successful onboarding, where business needs permit
Career Growth Opportunities
DLJ Pest Control believes that strong analytical talent can create significant value throughout the organization. Employees who demonstrate exceptional performance may advance into positions such as:
- Senior Data Analyst
- Business Intelligence Manager
- Operations Analytics Manager
- Strategic Planning Manager
- Director of Business Performance
- Regional Operations Strategy Leadership Roles
The company supports continuing education, technical training, and professional development opportunities designed to help employees expand their analytical and leadership capabilities.
Candidate Profile
The ideal candidate is curious, detail-oriented, and motivated by solving business problems through data. They enjoy identifying patterns that others may overlook and are capable of translating complex information into practical recommendations.
They understand that successful business decisions require reliable information and thoughtful analysis. The successful candidate takes pride in helping leaders make informed decisions that improve customer service, operational performance, and long-term business success.
Equal Opportunity Employer
DLJ Pest Control is an Equal Opportunity Employer and considers qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected classification under applicable law.
How to Apply
Qualified candidates interested in the Pest Management Data Analyst position are encouraged to submit a current resume highlighting relevant analytical, reporting, business intelligence, or operational analysis experience. Applicants selected for further consideration will be contacted regarding the next steps in the hiring process.